Welcome to Primal Shop’s FAQ page! We’re here to help answer your questions about our premium beauty products and services. Below, you’ll find detailed information on everything from ordering to delivery. If you don’t find what you’re looking for, feel free to contact our customer service team.

Product Questions

What types of beauty products does Primal Shop offer?
We specialize in a wide range of premium beauty items, including hair accessories, bottles, braids, Brazilian bundles, clips & pins, color products, combs & brushes, conditioners, contact lenses, crochet braids, curling cream, detanglers, durags, edge control products, eye lashes, flex/twist rods, full wigs, gels, hair creams, and hair extensions. Our collections are curated to enhance your beauty routine with high-quality, reliable products.
Are Primal Shop products suitable for all hair types?
Yes! Our products are designed to cater to diverse beauty needs, from specialized haircare like Brazilian bundles and crochet braids to general items like combs and conditioners. We focus on inclusivity and quality to help you achieve your desired look with confidence.
How do I choose the right product for my needs?
We recommend browsing our menu categories based on your specific interests (e.g., HAIR EXTENSIONS for length or CURLING CREAM for texture). Each product page includes detailed descriptions to guide your selection. If you need personalized advice, reach out to us at [email protected].

Ordering & Account Questions

How do I place an order on Primal Shop?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll need to provide your shipping details and select a payment method. We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Can I modify or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so changes or cancellations must be requested immediately after purchase. Contact us at [email protected] with your order details, and we’ll do our best to assist you.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Shipping & Delivery Questions

Where does Primal Shop ship to?
We offer global delivery services to customers worldwide, excluding select remote areas and parts of Asia. Our reliable carriers ensure your products reach you efficiently, no matter your location.
What are the shipping options and costs?
We provide two main shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS, with delivery in 15-25 business days after dispatch.
All orders are processed within 1-2 business days, and you’ll receive a tracking email once your package ships.
How can I track my order?
After your order is dispatched, we’ll send you a confirmation email with tracking information. You can use this to monitor your package in real-time through our carrier partners (DHL, FedEx, or EMS).
What if my delivery is delayed?
Delivery times are estimates and may vary due to customs processing or local conditions. If your order is significantly delayed, check the tracking details first, then contact us for assistance. We’re here to help ensure a smooth experience!

Payment Questions

What payment methods do you accept?
We accept major credit cards like Visa, MasterCard, and JCB, as well as PayPal. All payments are processed securely to protect your information.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to ensure your data is safe. For added security, we don’t store payment details on our servers.
Do you offer payment plans or installments?
Currently, we don’t support installment plans. However, we frequently review our options to enhance customer convenience. Stay tuned for updates!

Returns & Refunds Questions

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. To initiate a return, email us at [email protected] with your order number and reason for return. Once approved, we’ll guide you through the process and issue a refund or exchange.
Are there any items that cannot be returned?
For hygiene reasons, products like contact lenses and certain hair accessories may not be eligible for return if opened. Please refer to the product page for specific details or contact us with questions.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. The time it appears in your account depends on your payment provider.

Contact & Support Questions

How can I contact Primal Shop for help?
You can reach our customer service team at [email protected]. We’re dedicated to providing timely support and ensuring your beauty journey is exceptional.
What is your business address?
Our company is located at 57 Hidden Lake Court, Savannah, US 31419. Note that this is not a retail store; we operate exclusively online for your convenience.

Thank you for choosing Primal Shop! We’re committed to delivering premium beauty products with a seamless experience. If you have any further questions, don’t hesitate to get in touch. Happy shopping!

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